Salesforce's Agentforce AI agent program is designed to perform tasks such as case summarization and search to help organizations complete customer cases more quickly.
November 21, 2025
high
product
Capabilities of the Agentforce AI agent program as described by Salesforce.
Salesforce recommends implementing guardrails and human review for AI agents, stating that agents should not make final decisions or disperse funds.
November 21, 2025
high
policy
Stated best-practice approach to deploying AI agents emphasizing human oversight and operational limits.
Implementations of AI agents in government workflows commonly include guardrails that prevent agents from making final decisions or disbursing funds.
November 21, 2025
high
policy
Safety and governance measures applied to agentic AI deployed in public-sector settings.
Attackers have exploited OAuth tokens tied to third-party integrations (for example, Salesloft's Drift AI chat tool) to pivot into Salesforce environments and harvest metadata, credentials, AWS keys, and Snowflake tokens.
medium
cybersecurity-technical
Describes a technique used to compromise cloud CRM environments and escalate access to sensitive credentials and tokens.
Marc Benioff is the co-founder and chief executive officer (CEO) of Salesforce.
high
entity-role
Corporate leadership