Salesforce's Agentforce AI agent program is designed to perform tasks such as case summarization and search to help organizations complete customer cases more quickly.
November 21, 2025
high
product
Capabilities of the Agentforce AI agent program as described by Salesforce.
Salesforce recommends implementing guardrails and human review for AI agents, stating that agents should not make final decisions or disperse funds.
November 21, 2025
high
policy
Stated best-practice approach to deploying AI agents emphasizing human oversight and operational limits.
As of 2025, government agencies were increasingly incorporating AI into workflows, producing large-scale examples that can serve as use cases for private-sector AI companies.
November 21, 2025
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trend
General trend of AI adoption within government workflows and its relevance to private-sector AI providers.
AI agents can be used for tasks such as case summarization and search to accelerate completion of customer cases in administrative or customer-service workflows.
November 21, 2025
high
technology
Typical capabilities and use-cases for agentic AI in organizational workflows.
Implementations of AI agents in government workflows commonly include guardrails that prevent agents from making final decisions or disbursing funds.
November 21, 2025
high
policy
Safety and governance measures applied to agentic AI deployed in public-sector settings.