Salesforce's Agentforce AI agent program is designed to perform tasks such as case summarization and search to help organizations complete customer cases more quickly.
November 21, 2025
high
product
Capabilities of the Agentforce AI agent program as described by Salesforce.
Salesforce recommends implementing guardrails and human review for AI agents, stating that agents should not make final decisions or disperse funds.
November 21, 2025
high
policy
Stated best-practice approach to deploying AI agents emphasizing human oversight and operational limits.