The Social Security Administration reported reducing the disability claims backlog by over 25% to 865,000 in 2025, reaching a level the agency said had not been seen since 2022.
August 14, 2025
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Reduction figure reported by the SSA in correspondence to Congress.
The Social Security Administration reported that in-office wait times decreased by almost 27% to 22 minutes, down from 30 minutes, as reported in 2025.
August 14, 2025
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Agency-reported change in average in-office customer wait times.
The Social Security Administration reported that its 'my Social Security' online platform provides 24/7 access to individuals' Social Security information as of 2025.
August 14, 2025
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Agency statement about online access to Social Security information.
The Social Security Administration reported a disability claims backlog of approximately 865,000 pending claims in 2025 and characterized that total as a reduction of over 25%.
August 14, 2025
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Agency-reported backlog total and reported percentage reduction.
As of 2025, the Social Security Administration's 'my Social Security' online platform provides 24/7 access to individuals' Social Security information.
August 14, 2025
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Availability of online access to Social Security information via the agency's platform.
The Social Security Administration reported that the disability claims backlog totaled over 1.26 million pending claims in June 2024.
June 01, 2024
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Backlog level reported by the SSA for June 2024.