The Social Security Administration reported that in-office wait times decreased by almost 27% to 22 minutes, down from 30 minutes, as reported in 2025.
August 14, 2025
medium
temporal
Agency-reported change in average in-office customer wait times.
The Social Security Administration reported a disability claims backlog of approximately 865,000 pending claims in 2025 and characterized that total as a reduction of over 25%.
August 14, 2025
medium
temporal
Agency-reported backlog total and reported percentage reduction.
The Social Security Administration reported that the disability claims backlog totaled over 1.26 million pending claims in June 2024.
June 01, 2024
high
temporal
Backlog level reported by the SSA for June 2024.