Public Safety and Emergency Communications

Verizon blamed a widespread outage on a "software issue," saying service disruptions — which left many users with only "SOS" or no service, knocked out Wi‑Fi calling for many and lasted more than six hours — generated Downdetector reports ranging from about 180,000 to 2.3 million. The carrier said it is conducting a full internal review, will provide affected customers a $20 account credit redeemable via the myVerizon app (business customers will be contacted directly), and the FCC is monitoring the situation.