Consumer Protection and Debt Collection

NPR reports that Trajector Medical has charged disabled veterans millions of dollars, using an automated 'CallBot' to repeatedly query a VA phone hotline with clients’ Social Security numbers and birthdates to detect disability benefit increases and trigger invoices—sometimes up to $20,000—despite repeated VA warnings the model may be unlawful. The company, not accredited by the VA, allegedly uses a network of corporate entities, aggressive collections, and a system that auto-bills veterans after VA decisions, according to 11 former employees and 60 veterans interviewed.