Major U.S. airlines commonly use mobile apps, company websites, and push alerts to notify customers about flight changes and operational disruptions.
November 07, 2025
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Airlines communicate schedule changes and operational updates to customers using digital channels.
Major U.S. airlines commonly provide fee waivers or flexible options that allow customers to change flights or receive refunds without extra fees when flights are canceled or significantly disrupted.
November 07, 2025
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Airline customer-service policies during operational disruptions often include fee-free changes, rebooking, or refunds.
Some major U.S. airlines automatically rebook travelers after cancellations and allow travelers who do not wish to travel on the new itinerary to request refunds.
November 07, 2025
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Automatic rebooking and refund eligibility are common practical responses by carriers to canceled flights.